Privacy Policy

1. Introduction

At mili4d, we understand that privacy is a fundamental right, and we take our responsibility to protect your personal information seriously. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your personal information.

By creating an account on mili4d or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our platform.

This Privacy Policy applies to all users of the mili4d platform, including visitors who browse without creating an account and registered players who have active accounts. It covers all personal data collected through our website, mobile applications, customer support interactions, and any other touchpoints where mili4d collects information about users.

2. Personal Data We Collect

mili4d collects several categories of personal information to provide our services, maintain platform security, comply with legal obligations, and improve user experience. The types of data we collect include:

2.1 Account Registration Information

When you create a mili4d account, we collect:

• Full legal name (as shown on official identity documents)
• Date of birth (to verify you are at least 21 years of age)
• Email address (primary communication channel)
• Mobile phone number (for account security and notifications)
• Residential address (city, province, postal code)
• Chosen username and encrypted password
• Preferred currency (Indonesian Rupiah for our Indonesian market)

2.2 Identity Verification Documents (KYC)

To comply with regulatory requirements and prevent fraud, we collect:

• Government-issued identification documents (Indonesian KTP, passport, or driver's license)
• Selfie photograph or video for identity confirmation
• Proof of address documents (utility bills, bank statements dated within 3 months)
• Source of funds documentation if required for large transactions

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

• Bank account details (account holder name, bank name, account number for Indonesian banks like BCA, BRI, BNI, Mandiri)
• E-wallet account information (for OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction amounts, dates, and times
• Payment method used for each transaction
• Transaction history and account balance records

Note: We do not store complete credit card numbers or CVV codes. Payment card transactions are processed by secure third-party payment processors that maintain PCI-DSS compliance.

2.4 Betting and Gaming Activity

To provide betting services and maintain game integrity, we collect:

• Betting history (sports bets, casino game sessions, togel lottery entries)
• Game selections, bet amounts, odds accepted, and outcomes
• Win/loss records and gaming patterns
• Bonus acceptance and wagering progress
• Time spent on platform and gaming session duration

2.5 Device and Technical Information

When you access mili4d, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Screen resolution and device identifiers
• Pages visited, links clicked, and navigation patterns
• Referral source (how you arrived at our website)
• Date and time of each visit and session duration

2.6 Communications and Support Interactions

When you contact customer support or communicate with mili4d, we collect:

• Content of your messages, emails, and chat transcripts
• Phone call recordings (with notification) for quality assurance
• Feedback, complaints, and survey responses
• Social media interactions if you contact us via social platforms

3. How We Use Your Personal Data

mili4d uses your personal information for specific legitimate purposes related to operating our platform and providing services to you. We do not sell your personal data to third parties for marketing purposes. The specific uses include:

3.1 Account Management and Service Delivery

• Creating and maintaining your mili4d account
• Processing deposits, withdrawals, and other financial transactions
• Managing your betting activities across sports, casino, and togel products
• Calculating winnings, processing payouts, and updating account balances
• Providing customer support and responding to your inquiries
• Delivering transactional communications (deposit confirmations, withdrawal approvals, bet receipts)

3.2 Identity Verification and Compliance

• Verifying your age to ensure compliance with 21+ legal requirements
• Confirming your identity through KYC procedures to prevent fraud and identity theft
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Meeting licensing requirements and regulatory obligations
• Responding to legal requests from law enforcement or regulatory authorities

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, bonus abuse, and multiple accounts
• Monitoring for suspicious betting patterns and collusion
• Protecting against unauthorized access, hacking attempts, and security breaches
• Investigating disputes, complaints, and potential violations of our Terms & Conditions
• Maintaining platform integrity and fair gaming standards

3.4 Responsible Gaming and Player Protection

• Monitoring betting behavior for signs of problem gambling
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing reality check reminders and session time alerts
• Offering responsible gaming resources and support when needed
• Enforcing age restrictions and protecting minors from accessing gambling services

3.5 Marketing and Promotions (With Your Consent)

• Sending promotional emails about bonuses, special offers, and new games
• Delivering personalized betting recommendations based on your preferences
• Notifying you about VIP program benefits and loyalty rewards
• Conducting surveys to gather feedback on our services

Important: You can opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in account settings. Transactional communications (deposit confirmations, security alerts) cannot be disabled as they are essential to account operation.

3.6 Platform Improvement and Analytics

• Analyzing user behavior to improve website navigation and user experience
• Testing new features and game offerings to gauge player interest
• Identifying technical issues, bugs, and performance bottlenecks
• Conducting statistical analysis to optimize betting odds and game selection
• Understanding demographic trends among our Indonesian player base

4. Data Sharing and Disclosure

mili4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we share your data with selected third parties under specific circumstances necessary for operating our platform and complying with legal obligations:

4.1 Service Providers and Business Partners

We share data with trusted third-party service providers who assist us in operating the platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay, ShopeePay), and international payment gateways process your financial transactions securely
• Game Providers: Casino game studios like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt provide game content and may receive limited data for game session management
• Identity Verification Services: KYC verification providers help confirm your identity and check documents against fraud databases
• Cloud Hosting Providers: Secure data centers host our platform infrastructure and store encrypted data
• Customer Support Tools: Live chat and support ticket systems process your communications with our team
• Analytics Platforms: Website analytics services help us understand user behavior patterns (these typically use anonymized or aggregated data)

All third-party service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information when required by law or to protect legal rights:

• In response to valid legal requests from law enforcement or regulatory bodies
• To comply with anti-money laundering reporting obligations
• When necessary to enforce our Terms & Conditions or investigate violations
• To protect the rights, property, or safety of mili4d, our users, or the public
• In connection with legal proceedings, court orders, or government investigations

4.3 Business Transfers

If mili4d undergoes a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor organization. You will be notified via email and prominent notice on our website before such transfer occurs, and the new entity will be required to comply with this Privacy Policy.

4.4 With Your Explicit Consent

In any circumstances not covered above, we will only share your personal data if you provide explicit consent. You have the right to withdraw such consent at any time.

5. Data Security Measures

Protecting your personal information is a top priority at mili4d. We implement comprehensive technical and organizational security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption, the same technology used by banks for online transactions
• Secure Data Storage: Personal information stored in our databases is encrypted at rest using strong encryption algorithms
• Password Protection: User passwords are hashed and salted using bcrypt or similar one-way cryptographic functions — we cannot retrieve your original password
• Two-Factor Authentication (2FA): Optional 2FA provides an additional security layer for account access
• Firewalls and Intrusion Detection: Multi-layered firewall systems and intrusion detection/prevention systems protect against unauthorized access attempts
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments periodically

5.2 Organizational Security Measures

• Access Controls: Only authorized personnel have access to personal data, limited to what is necessary for their job functions
• Employee Training: All staff receive data protection and security awareness training
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements
• Incident Response Plan: We maintain documented procedures for responding to potential data breaches
• Vendor Management: Third-party service providers undergo security assessments before engagement

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a role in protecting your account:

• Choose a strong, unique password and change it periodically
• Never share your login credentials with anyone
• Enable two-factor authentication for enhanced security
• Log out after each session, especially on shared or public devices
• Monitor your account activity and report suspicious transactions immediately
• Keep your email account secure as it is used for password recovery

6. Data Retention Periods

mili4d retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

6.1 Active Account Data

While your account remains active, we retain all associated personal information to provide ongoing services. This includes your account profile, transaction history, betting records, and communications.

6.2 Closed Account Data

After you close your account (voluntarily or through enforcement action), we retain certain data for legal and regulatory compliance:

• Transaction Records: Financial transaction data is retained for 7 years from the date of the transaction to comply with anti-money laundering regulations and tax reporting requirements
• Identity Verification Documents: KYC documents are retained for 7 years after account closure for regulatory compliance and fraud prevention
• Betting History: Records of bets, game sessions, and account activity are retained for 7 years for dispute resolution and auditing purposes
• Communications: Customer support communications are retained for 3 years for quality assurance and dispute resolution

6.3 Marketing Data

If you opt out of marketing communications, we retain minimal information (email address with opt-out flag) to ensure we do not contact you again. This data is retained indefinitely to honor your preference.

6.4 Deletion After Retention Period

Once the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you. Anonymized data used for statistical analysis does not constitute personal data and may be retained indefinitely.

7. Cookies and Tracking Technologies

mili4d uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. This section explains what cookies are, how we use them, and how you can control them.

7.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They allow the website to remember your actions and preferences over time, so you don't have to re-enter information repeatedly.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These enable core functionality such as security, network management, account login, and access to secure areas. The website cannot function properly without these cookies.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often and if error messages are received. These help us improve website performance.
• Functionality Cookies: Remember your preferences and choices (such as language, currency, bet slip settings) to provide a more personalized experience.
• Advertising Cookies: Used to deliver advertisements relevant to you and measure the effectiveness of promotional campaigns. We do not use intrusive third-party advertising networks.

7.3 Third-Party Cookies

Some cookies are placed by third-party service providers we use:

• Analytics Providers: Services like Google Analytics help us understand how users interact with our website
• Payment Processors: Financial institutions use cookies for secure transaction processing
• Game Providers: Casino game studios use cookies for game session management

7.4 Managing Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Consult your browser's help section for instructions.
• Opt-Out Tools: Industry opt-out tools allow you to decline advertising cookies from participating companies
• Cookie Banner: When you first visit mili4d, you will see a cookie consent banner allowing you to accept or customize cookie preferences

Note: Blocking or deleting essential cookies may impair website functionality, and you may not be able to access all features or your account.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you have certain rights regarding your personal information. mili4d respects these rights and provides mechanisms to exercise them:

8.1 Right to Access

You have the right to request confirmation of what personal data we hold about you and to obtain a copy of that data. You can access much of your personal information directly through your mili4d account dashboard. For additional information, contact our support team.

8.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update your account details through your profile settings or by contacting customer support.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information for legal compliance, dispute resolution, or regulatory obligations (see Section 6 on Data Retention).

8.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal data for marketing purposes at any time. You can unsubscribe from promotional emails using the link provided in each message or adjust communication preferences in your account settings.

8.7 Right to Withdraw Consent

Where we process your personal data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

8.8 Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

9. Children's Privacy

mili4d is committed to protecting the privacy and safety of minors. Our platform is strictly intended for adults aged 21 years and older, in accordance with Indonesian legal requirements for gambling participation.

9.1 Age Verification

We implement robust age verification procedures during account registration and before processing the first withdrawal. All users must submit identity documents proving they are at least 21 years of age. Accounts found to belong to individuals under 21 will be immediately closed, and all funds will be forfeited.

9.2 No Intentional Collection from Minors

We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our systems.

9.3 Parental Notification

If you are a parent or guardian and believe your child under 21 has provided personal information to mili4d, please contact us immediately at [email protected] so we can remove the data and close the account.

10. Changes to This Privacy Policy

mili4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will notify you through the following methods:

• Email notification to your registered email address
• Prominent notice on the mili4d website homepage and login page
• In-account notification when you next log in
• Update to the "Last Updated" date at the top of this document

Your continued use of mili4d services after such notification constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should cease using our platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Material changes will be communicated with at least 30 days' advance notice before taking effect.

11. Contact Us Regarding Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how mili4d handles your personal information, please contact us through the following channels: